A proactive support and delivery model designed for mission-critical pathology operations.
Because clinical workflows don’t get a second chance.
HyperCare includes:
HyperCare was created to address a critical issue: pathology systems rarely fail gracefully. When they do, the consequences are significant—operational disruptions, unmet commitments, and added stress on teams that are already stretched thin.
Most support models are reactive by design: a problem occurs, a ticket is filed, and resolution depends on priority queues and context handoffs. HyperCare is built differently. It assumes the system is mission-critical from day one and treats continuity, predictability, and confidence as core outcomes — not nice-to-haves.
For pathology leaders and IT teams, this means fewer surprises, clearer accountability, and support that understands the operational and clinical stakes involved. HyperCare is designed to protect flow, preserve trust, and ensure that when something matters, it is handled with urgency and context — not bureaucracy.
HyperCare is possible because HyperPath is built as a modern, cloud-native platform — not a legacy system retrofitted with support tooling.
Because the platform is clientless, centrally managed, and continuously monitored, HyperCare teams have real-time visibility into system health, performance trends, and operational signals across environments. This allows potential issues to be identified early and addressed proactively, often before users experience disruption.
The result is a support model that scales without becoming impersonal. Instead of relying on manual troubleshooting and local infrastructure dependencies, HyperCare leverages the architecture itself to deliver faster insight, cleaner escalation, and more consistent outcomes — all while reducing the burden on hospital IT teams.
If you want to understand what HyperCare would look like for your department, we’re happy to talk through your environment and constraints
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